To support customers with all aspects of their day to day living, so they can enjoy the best possible quality of life. You will mostly work alone with the customer in their home. Providing care and support offers many rewards, but can also be challenging. Compassion, good communication skills and a calm and caring manner are essential for this important role in our company.
Your key responsibilities is to provide safe, reliable, compassionate care and support to meet the individual needs and wishes of each customer. Each person is unique therefore you must respect each customers’ choice about how their care and support is given and promote their dignity at all times.
You may be the only person the customer sees over a period of time, it is therefore essential to report any changes or causes for concern to your line manager promptly. You need to be clear about when to seek help and advice in order to keep customers safe and promote their well-being.
Care and support Give anti-discriminatory care and support that values the whole person rather than merely seeing a list of care needs. Carefully listen and observe how each customer prefers their care and support to be delivered on a day to day basis. Help them make their own decisions so they can be as independent as possible.
Follow the instructions in the care and support plan agreed with each customer.
This may include:
- All aspects of personal care such as showering and bathing, dressing and grooming, dental hygiene, toileting and continence care
- Assisting with medicines, ordering and collecting prescriptions or returning unwanted medicines to the pharmacy for safe disposal
• Supporting the customer to eat and drink well. For example, helping the customer to plan what to eat and drink, giving gentle encouragement, shopping, preparing and serving food and drinks, clearing the table, washing up and keeping the kitchen area clean and tidy, agreeing with the customer how to store food safely and when to dispose of out of date produce
• Safely using aids and personal equipment in a manner that respects the dignity of customers. For example walking frames, wheelchairs, manual and electric hoists, sliding sheets and moving boards, hearing aids and other physical aids
• Housework such as dusting, tidying, washing floors, vacuuming and sweeping, doing the laundry and ironing, making beds and changing the linen
• Social and physical activities or mental stimulation such as keeping in touch with friends/relatives, taking a customer out shopping or to social activities, hobbies such as reading, photo albums, games, etc.
• Supporting a customer through temporary and terminal illness, including end of life care, hospital appointments, liaising with community health support and families
Record and report:
• The care and support that you provide and assistance with medicines
• Changes to a customer’s condition or other concerns e.g. faulty equipment or hazards in the home
• Response to emergencies, accidents, incidents and safeguarding matters
• Contact with families, representatives or carers and other professionals
• Other matters as required by Bluebird Care procedures
• Keep all information about customers and their families secure and confidential except where policy requires you to share, to protect the interests of our customers
Work well as part of the Bluebird Care team:
- Follow Bluebird Care policies, procedures and guidance at all times
• Take part in staff and customer meetings
• Attend training activities, supervisor and appraisal meetings
No qualifications required. We can support you to complete distance learning courses or NVQ’S Training and benefits: Full induction training provided 3 days in our office. Shadowing with a senior care worker. Support throughout your first 12 weeks employment. (Probation)
Essential criteria and Personal attributes:
Caring and compassionate towards people in need of care and support Dedicated to anti-discriminatory care practice. This means respecting people suffering from a range of medical conditions with different backgrounds and beliefs to your own Self-motivated and keen to learn.
Willing to seek guidance when needed and to follow instructions
Excellent time keeper and reliable
Good hygiene practice, including personal hygiene and a smart appearance
Good stamina and level of fitness to meet the physical demands of the job
A relevant care and/or health qualification
Previous experience as a care assistant or as an unpaid carer
Knowledge of how to recognise abuse and safeguarding procedures
Working knowledge of health and safety matters relating to homecare
Flexible approach to working
Knowledge and understanding:
General understanding of the needs of people who require care and support
Respect for the rights of our customers.
Understanding the importance of giving the best possible care and support centred on the individual needs and wishes of each customer
Understanding of what confidentiality means in relation to homecare services and why this is important
Experience and skills:
Ability to listen, communicate clearly and build positive working relationships with customers, their families or representatives, Bluebird Care staff and other social and health care professionals.
Ability to give care and support to customers with all aspects of their daily living.
To always respect their dignity, privacy and choices, be non- judgemental and promote their independence
Good organisational skills, so customers receive the services they expect
Ability to use own initiative and work alone or as part of a team especially in an emergency
Numerical skills to support customers in managing their money and buying shopping or paying bills when requested to do so
Ability to keep written records in clear English about the care and support given to each customer, including help with medicines
Ability and willingness to follow Bluebird Care’s policies, procedures and instructions and to participate in training
All staff are expected to meet regulatory training standards. Care assistants must attend initial Bluebird Care training before providing care and support to our customers. During the first 12 weeks you will continue to receive on the job and classroom based training to help you fully understand your role.
You must be willing to participate in ongoing training so you can continue to give good and safe care and support
You will need to obtain a satisfactory criminal records check and evidence that your name is not listed as barred from working with vulnerable people
Full drivers licence with no more than 6 points, Class 1 business insurance and a current MOT (if using own car for business purposes)
We believe that care matters and we are committed to providing the highest quality homecare across South Gloucestershire so that our customers can remain in their own homes. We deliver homecare and support services from our headquarters in Chipping Sodbury.
“I am more than happy with the service I have from Bluebird Care. I like all the girls! Specifically compared to other homecare services that I have used, I am extremely happy.”
What makes our homecare services different is that we put you first. We aim to provide you with the same standard of care that we would expect for our own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.
We work alongside families and individuals to tailor our services to help our customers stay in control of their own care for as long as they are able to. Delivering the very best homecare is our passion, and we strive to achieve this every day.
- 28 days annual leave a year (for a full time employee)
- Support from office team 24/7
- Guaranteed hour contacts
- Paid Training
- We will pay for you to complete distance learning/NVQ
- Pension scheme
- High rates of pay
- Flexible working patterns
- Care notes/care plans are readily available on a app on your phone (£5.00 per month payment to use your own phone)
- Free uniform
- Paid Induction and shadowing
- Career progression and training opportunities
- Tokens of appreciation throughout the year. Wine/Chocolate/Gift vouchers
- Refer a friend scheme (£200 per person referred when they complete probation)
- Gift at Christmas – Wine/Fizz
- Chocolate at Easter
- Social activities throughout the year Fun days/picnic