Accessibility statement

Accessibility statement 2021-12-15T08:56:24+00:00

Proud to Care South Gloucestershire website accessibility statement

This website ( is run by South Gloucestershire Council. We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.


How accessible is this website

On this website, you can:

  • change colours, contrast levels and fonts using your browser or device
  • zoom in up to 300% without the text spilling off the screen using your browser or device
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

Parts of this website that are not fully accessible

We know some parts of this website are not fully accessible:

  • some images are missing alternate text
  • the campaign carousel may not be fully accessible to screen readers or keyboard navigation
  • some links are only identified by colour
  • heading levels may skip levels on some pages
  • on some pages there is no option to skip repeated content
  • active element is not always highlighted when in focus
  • you cannot modify the line height or spacing of text
  • some elements (e.g.buttons) may not comply with the contrast ratio thresholds of WCAG 2 AA
  • there are some redundant ARIA attributes present
  • ARIA hidden elements may contain focusable elements
  • some pages might not use landmarks correctly

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us by:

email us at

Minicom service for the hard of hearing 01454 868020

call us on 01454 868009

SMS text service 07950 080111

We will consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us by email at or call us on 01454 863209.

Contact us by phone or in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Contact us by email at or call us on 01454 863209.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, see the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Images missing alternate text

Some images are missing text descriptions. These are being fixed as soon as possible.

Some links are only identified by colour

This will be address by modifying the style sheet for the website as soon as possible.

Heading levels may skip levels on some pages

This will be considered as part of an accessibility plan when refreshing the website content.

Active element not always highlighted when in focus

When navigating the website using a keyboard, it is sometimes difficult to know where the tab focus is on the screen. The browser extension ‘NerdeFocus’ for Chrome can be used to overcome this issue, however this will be added to an accessibility plan for the site.

You cannot modify the line height or spacing of text

The browser extension ‘Line height adjuster’ for Chrome can be used to overcome this issue.

Colour contrast of some elements is insufficient to fully comply with AA accessibility standard

We plan to address this issue with the site branding as part of the accessibility plan for this website, although the branding might restrict this as it has been accepted across the South West region.

Not every id attribute value is unique

Duplicate id values may break the accessibility of content by additional instances being skipped by screen readers. This issue will be added to the accessibility plan for this website.

Aria hidden element contains focusable elements

Certain focusable elements can be tabbed in their current state (cookie consent popup).

Pages may not contain unique landmarks

Page content is not contained within a landmark region. This issue will be added to the accessibility plan for this website.

Content that is not within the scope of the accessibility regulations

Some PDF documents on this website may not comply with WCAG 2.1, for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We are working to ensure that all future PDF documents when uploaded are compliant.

How we tested this website

We used the following tools to help test this website:

  • Siteimprove
  • AxE
  • WCAG guidelines
  • NVDA screen reader
  • JAWS screen reader

It was last tested on 16 April 2021 by our digital team.

What we are doing to improve accessibility

We are actively working to increase the accessibility and usability of this website. We will create an accessibility plan to include issues identified and look at improving the website to implement these changes.